CleanWhale > FAQ > What do I do if I am not happy with the quality of the cleaning?

What do I do if I am not happy with the quality of the cleaning?

We will respond to your complaint ASAP and find the right solution. As a rule, we will return the payment, offer you a free cleaning and refund the time that you have spent.

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Other frequently asked questions

The price will be reduced. As a rule, it will be the price of a standard cleaning plus several extra hours for the room where renovation has been done.

Yes, if there has only been minor redecoration in the apartment, we can make a discount.

We have about 50 post-renovation cleaning appointments per month. We have experience with cleaning of big office facilities and sports facilities after they are cleared for operation.

We comply with our established cleaning standards, and we have an experienced team. We will provide the necessary number of cleaners and enough equipment to finalize your renovation.

We complete all our cleaning within one day.

The same way as with a standard cleaning: two window sections that don't go all the way down to the floor are calculated as one window. One French window is calculated as one window. The balcony door is also calculated as one window. Double windows are calculated as two windows.

We offer a flat rate. The price that we name when you make a booking will not change.

No, we do not collect construction debris.

Our idea of post-renovation cleaning is that you will be able to come back to a clean apartment where you can live right away. All the available surfaces, the furniture, windows and appliances will be cleaned. Dry cleaning of upholstered furniture is booked separately. Please note that it is advisable to book a regular cleaning a week after the post-renovation cleaning.

We don't have equipment that will remove dust particles from the air. They will gradually settle and you will need a light cleaning a few days later.

We have professional equipment and supplies for post-renovation cleaning. Depending on the scope of the cleaning, we can assign your appointment to one to five cleaners.

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