FAQ

We take orders across the whole of Bratislava and in the surrounding municipalities — besides the city districts we also clean in Senec, Pezinok, Malacky, Stupava, Svätý Jur, Ivanka pri Dunaji, Bernolákovo, Dunajská Lužná, Rovinka, Malinovo, Most pri Bratislave, Veľký Biel, Chorvátsky Grob and Slovenský Grob.

Within Bratislava we do not charge for travel. For municipalities outside the city a travel fee may apply — enter your address when booking and you will see the amount before you confirm.

You can make a booking online, over the phone or on social media. If you make a booking online, you can pay by card right away. If you make a booking over the phone or on social media and want to pay online, tell our manager about it, and we will send a payment link to your phone.

Please note that bonus points and the loyalty scheme only work if you make a booking online via your profile.

You can make a booking even for the same day, and our cleaners will be there three hours after the booking. You can also make a booking in advance. If you make an appointment a month from now, no worries: we will be there in time.

You can choose the option "no specific time" (we will warn you about the arrival of our cleaner beforehand) or "I will specify the time a day before the cleaning" (we will contact you and decide at what time the cleaning will start).

We mostly avoid the word. Any cleaning we do is thorough. What most people mean by a deep clean is our standard cleaning plus several add-ons: the inside of the oven and fridge, tiles and grout, behind and under furniture, windows and frames — see deep cleaning.

If a flat has not been cleaned or lived in for years, or something happened in it, we agree the scope in person and charge by the hour at €15.

• We don't move items and furniture
• We don't clean curtains
• We don't wash chandeliers and ceiling lamps
• We don't wash the lobby or the hallway in the building
• We don't wash ceilings
• We don't disinfect apartments

You can pay for the cleaning with a credit card or cash on the website. If you pay for the cleaning in your profile on the website, you have the option to receive an invoice for several cleanings at once.

You can pay for the cleaning as a legal entity. We will prepare the necessary documents and invoice you.

If you pay in cash, there is no receipt. This follows the Ukrainian legislation concerning consumer services provided by a private entrepreneur. The cleaner leaves you a service delivery act in any format: it can be a check-list containing the amount paid, the date and information on the cleaning. You also always receive a confirmation email or text message.

If you pay for the cleaning by a credit card, you will receive an e-receipt, which is considered a valid fiscal paper.

We work with the payment service provider, which allows us to accept payments from any international cards, such as VISA and MasterCard of all types.

If you need a refund, it will be paid to the same card that was billed. To get a refund, call us at +380 (93) 0-935-735.

The time within which you will receive the money depends on your bank and the system.

The data are sent through a separate encrypted channel. Your personal information is safe with us and cannot be intercepted. The data are transferred in an encrypted form and are stored only on the specialized server of the system.

We offer a flat rate. We calculate it from the set of services and the time they take, so certain services, packages and working hours have fixed prices. Oven cleaning always costs €20, even when it takes an hour and a half.

The price for a one-bedroom flat is based on three hours of work. If it were obvious that the scope is considerably larger, we would contact you before starting and agree an extra charge for the additional hours — we never add anything after the job is done.

We have been working since 2016. We have an experienced team and a smoothly running recruitment and training system. We do a thorough background check accompanied by several interviews, test cleanings and exams. All our cleaners have long-term contracts.

We take responsibility for the safety of your personal data. Our employees sign an additional confidentiality agreement.

When you make a booking on the website, you receive a confirmation email. It has links to pay, edit or cancel the booking. You can cancel the booking by yourself up to 12 hours before the appointment. If you need to cancel less than 12 hours before the appointment, contact our call center or text us on social media.

You can change the booking details and the date the same way. You can always add extra options during the cleaning or cancel some of the services. Your bill will be changed.

You can collect bonus points for every booking and get additional discounts. It will depend on your status. We offer five different options of collecting points and discount offers.

You will also have booking history, cleaner selection and your balance available.

On your profile, you can pay for specific bookings or invoices for one month or for any period that you need. You will have your referral code, which you can share with your friends. You and they will both receive extra points after they make their first booking.

Our idea of post-renovation cleaning is that you will be able to come back to a clean apartment where you can live right away. All the available surfaces, the furniture, windows and appliances will be cleaned. Dry cleaning of upholstered furniture is booked separately. Please note that it is advisable to book a regular cleaning a week after the post-renovation cleaning.

We don't have equipment that will remove dust particles from the air. They will gradually settle and you will need a light cleaning a few days later.

We have about 50 post-renovation cleaning appointments per month. We have experience with cleaning of big office facilities and sports facilities after they are cleared for operation.

We comply with our established cleaning standards, and we have an experienced team. We will provide the necessary number of cleaners and enough equipment to finalize your renovation.

We clean offices and commercial premises in Bratislava, one-off and on a regular schedule. Our managers will quote the price and prepare all the necessary paperwork; a site survey is free of charge. You pay monthly, not upfront.

Details are on the office cleaning page.

If you need regular cleaning, you can choose the frequency when ordering. For example, once every two weeks. After the completion of the order, we will automatically create the next one for the same time in two weeks, the same contractor will be assigned to the cleaning (if you rated the cleaning with 5 stars).

On the order page, you immediately see a permanent discount for regular cleaning. After the cleaning is completed, you will receive an SMS with the date and time of the next cleaning (and a link to edit the cleaning parameters). We will also send a reminder 2 days before the scheduled date.

In addition to SMS, you will receive the same confirmations by email (there you can add cleaning as an event to your calendar).

All your orders are available in your personal account: you do not need to create an account, just use your phone number to enter and see your future and past orders. There you can edit the time and date of cleaning, reschedule it to another day, choose another cleaner, rate it or leave some comments.

If you need to skip one or more cleanings, your discount for regularity will remain.

Yes, we assume that the same person will always come to your cleanings. After the first order and a positive assessment, the cleaner will be automatically assigned to the next cleaning. If the quality wasn’t good, we will select another cleaner - but rate and leave feedback in your personal account. You also can simply choose another cleaning or make in random.

Yes, all dates and time are flexible. You will receive a confirmation SMS with a link to edit the date, time and cleaning parameters. If you booked a once a week cleaning, but rescheduled the date and it will take place in 10 days, your weekly discount will remain.

We do not have prepayment, cleaning is paid after completion by card or cash. If you added a car or linked it, the sum will be blocked, but not charged – this means, if you cancel the order, money will be immediately unblocked. If you cancel the next cleaning (you can do this up to 16 hours before the start), there are no penalties. The subscription can be renewed at any time.

It is convenient to pay for cleaning using a linked card in your personal account - you do not need any additional actions, the sum is charged automatically after the completion of the order.

We do not sign a long-term contract - only one for each specific order. Therefore, the subscription can be canceled and quickly renewed. The whole mechanism is based on the fact that you do not need to remember when the is next cleaning and confirm it or make a new order. Subscription is not a way to get money in advance, but only a tool for convenient planning.

You can skip one or more cleanings - cancel or reschedule the next order in your account or via a link in an SMS/email. Your discount and choice of cleaner/comments will be saved.